UI Path

Type of Company

ISV

Classification

AI for Sales

Headline

UIPath for Contact Centers

Link

https://www.uipath.com/solutions/department/contact-center-automation

Synopsis

By means of Robotic process automation (RPA) solutions UiPath automates the interactions of customers with your contact center end-to-end. It claims to automates those steps where human interaction does not (yet) add value and provided the right insights to te contact center employee at the right time. Their solutions can therefore be classified as a Sales Assistant that gives customer insights.

Description

UiPath uses RPA (Robotic Process Automation) to make it easy to build, deploy, and manage software robots that emulate humans actions interacting with digital systems and software. It has been a leader in every RPA analyst report from Forrester Wave to Everest Peak Matrix and Gartner’s Magic Quadrant for RPA. And #1 in all Major Independent User Review sites for RPA including G2 Crowd, TrustRadius, Capterra, and ITCentralStation. They operate in 40+ offices around the world.

Commercial Excellence Focus

Marketing Excellence
Sales Excellence
Services Excellence
M&S Technology

Industry Focus

Regional Focus

Global

Related Company URL

SE-PTO Classification

S3

SE-CE Value Tree Classification

AI for Sales Classification

Sales Assistant

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