UI Path
Type of Content
Customer Case
Title
CXP revolutuonizing customer experience software robots
Synopsis
By using a solution from UIPath, CXP now using automation to help it in achieveing excellent CRM and even anticipate customer needs beforehand. This means that they could pre handle the customer calls making them faster in complying their needs. CXP provides outsourced contact centers for some of the UK biggest brands. This case is therefore classified as a Sales Assistant that gives customer insights for customer case handling. The calls have been shortened and became more personalized reulting in better rating and effecient CRM.
Description
UIPath uses software robots combined with AI and machine learning presenting data collected to agents quickly so staff can deal with calls more efficiently. This automation has used 14 software robots which allowed for 158400 tasks to be automated as well as 35% avg. reduction in customer calls. It enhanced the data accuracy by 18%.
Commercial Excellence Focus
| Marketing Excellence | – |
| Sales Excellence | – |
| Services Excellence | √ |
| M&S Technology | √ |
Industry Focus
Regional Focus
UK
SE-PTO Classification
S3
SE-CE Value Tree Classification
AI for Sales Classification
Sales Assistant
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