UI Path

Type of Content

Customer Case

Title

CXP revolutuonizing customer experience software robots

Link

https://www.uipath.com/resources/automation-case-studies/cxp-revolutionizing-customer-experience-software-robots

Synopsis

By using a solution from UIPath, CXP now using automation to help it in achieveing excellent CRM and even anticipate customer needs beforehand. This means that they could pre handle the customer calls making them faster in complying their needs. CXP provides outsourced contact centers for some of the UK biggest brands. This case is therefore classified as a Sales Assistant that gives customer insights for customer case handling. The calls have been shortened and became more personalized reulting in better rating and effecient CRM.

Description

UIPath uses software robots combined with AI and machine learning presenting data collected to agents quickly so staff can deal with calls more efficiently. This automation has used 14 software robots which allowed for 158400 tasks to be automated as well as 35% avg. reduction in customer calls. It enhanced the data accuracy by 18%.

Commercial Excellence Focus

Marketing Excellence
Sales Excellence
Services Excellence
M&S Technology

Industry Focus

Regional Focus

UK

Related Company URL

https://cx-people.com

SE-PTO Classification

S3

SE-CE Value Tree Classification

AI for Sales Classification

Sales Assistant

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