This section of CX Portal provides a directory to interesting Commercial Excellence content that has been posted online, be it by companies or individuals. You can use the filter to search for specific types of content, such as Articles, Frameworks, or Customers Cases.
If you miss a specific piece of content, either written by yourself, your company, or somebody else, then please use the button below to suggest an addition.
Conversica
Customer Case
Video: Oracle – Conversica + Bombora Customer Testimonial
By using a solution from Conversica, Oracle generates leads at scale that have a higher probability of conversion. This case is therefore classified as a Sales Assistant that helps to […]Digimind
Customer Case
The benefits of analyzing big data on social media elevating carrefour italys digital strategy.
By using solution from Digimind, Carrefour’s digital team accurately evaluate real time ROI of key campaigns in terms of visibility, buzz, and share of voice. This case is therefore classified […]Fuse Machines
Customer Case
AI Powered Automation
By using AI solutions from Fusemachines, a US based publicaly traded eccomerce company has been able to reach their goal of providing accurate product matches to their customers. This case […]Gong
Customer Case
How Gong Became Diligent’s MVP by Increasing Close Rates by 7.4%
By using a solution from Gong.io, Diligent is able identify opportunies for growth on which a sales rep can be coached. This case is therefore classified as a Sales Coach […]Gong
Customer Case
Gong Lets HubSpot Sales Reps “Go Back and Watch the Game Tapes”
By using a solution from Gong.io, HubSpot is able to give feedback to Sales Reps that they can use to improve their customer interactions. This case is therefore classified as […]Sales and Marketing Excellence, powered by Salesforce
Solution
Sales and Marketing Excellence, powered by Salesforce
PwC’s Sales & Marketing excellence solution is powered by Salesforce. Provides a seamlessly integrated capability from sales through service that can help imrpove speed and efficiency, turn insights into action […]Tact
Customer Case
KELLY SERVICES GETS IT DONE ON THE GO WITH TACT
By using a solution from Tact, Kelly Services is able to document their customer interactions via real-time activity tracking. This case is therefore classified as a Sales Assistant that helps […]Tact
Customer Case
Tact.ai Helps Global Pharma Leader Boost Productivity for Reps, Even During a Pandemic
By using a solution from tact.ai, Pharma companies have been able to maximize the value of getting in contact with doctors, either remotely or in person by simplifying the interaction. […]Troops
Customer Case
Reactive to proactive: How Troops helped Intercom turn CRM data into hypergrowth
By using a solution from Troops, Intercom is able to push relevant insights to Sales in a variety of areas (data entry, lead management, sales coaching). As the primary process […]Troops
Customer Case
How Troops helped Stack Overflow cut deal approval times by 93%
By using a solution from Troops, Stack Overflow is able to manage their contract renewal process much more effectively by providing insights on what action is needed at what time. […]
