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By using a solution from tact.ai, Pharma companies have been able to maximize the value of getting in contact with doctors, either remotely or in person by simplifying the interaction. This case is therefore classified as a Sales Assistant that helps with (Key) Account Managent. This allowed management to handle their logistics in a more effecient and collaborative way and as a consquence enhance their CRM. -
By means of Robotic process automation (RPA) solutions UiPath automates the interactions of customers with your contact center end-to-end. It claims to automates those steps where human interaction does not (yet) add value and provided the right insights to te contact center employee at the right time. Their solutions can therefore be classified as a Sales Assistant that gives customer insights. -
By using a solution from UIPath, CXP now using automation to help it in achieveing excellent CRM and even anticipate customer needs beforehand. This means that they could pre handle the customer calls making them faster in complying their needs. CXP provides outsourced contact centers for some of the UK biggest brands. This case is therefore classified as a Sales Assistant that gives customer insights for customer case handling. The calls have been shortened and became more personalized reulting in better rating and effecient CRM. -
DigiMind provides intelligence software to help to fully understand consumer insights, the competitive environment, and the market trends. It is classfied as a Sales Expert that helps on Marketing Campaign Management. -
By using solution from Digimind, Carrefour's digital team accurately evaluate real time ROI of key campaigns in terms of visibility, buzz, and share of voice. This case is therefore classified as a Sales Expert that leverages Social Listening to help on Marketing Campaign Management. Using Digimind has allowed Carrefour to continue to offer a valuable shopping experience to their customers by adapting to their needs. -
By using AI solutions from Fusemachines, a US based publicaly traded eccomerce company has been able to reach their goal of providing accurate product matches to their customers. This case is therefore classified as a Sales Expert that helps in CPQ. -
Celonis usesr process and task mining to visually reconstruct the Opportunity Management process from transactional system data (event logs). It automatically identifies ineffiencies and assesses quality. It is therefore classified as a Sales Expert that helps in Opportunity Management. -
Zilliant provides cloud-native price optimization and management and sales guidance software. Zilliant Sales IQ helps sales people to recommend the right product to the right customer. Zilliiant Price IQ helps to recommend sales people the right pricing in the right situation. Their solution is classified as a Sales Coach that helps with CPQ. -
By using Zilliant solutions, Metro France is tackling their pricing challenges that emerge from their process complexity and customer demand. They need to have a personalized price and product recommendations for their customers. With the help of Zilliant MetroFrance idenntifies white spaces and optimizes pricing. This case is therefore classified as a Sales Coach that helps in CPQ. It has allowed them to improve the customer experience by providing easy solutions to the customers to answer their needs and grow market share per customer. -
Website hosted by Brian G. Burns to market his four podcasts, his blog, and his training courses. -
Size: approximately 976 members (May 2021) Activity Level: Irregular - several posts a month Summary: Group that aims to grow excellence throughout the sales operational process to help selling professionals and their organizations maximize their efforts IES serves as the center of actionable best practices, insights, proprietary data, tools, advisory services, thought leadership, and recognition that enable organizations to achieve high performance in the area of Sales & Business Development IES holds annual awards ceremony, home for some of the top thought leaders throughout the Sales and Business Development process, as well as various membership programs with podcasts, webinars, newsletters and seminars. -
Size: approximately 598 members (May 2021) Activity Level: Irregular - 1-2 posts a month Summary: Community of Australian B2B sales leaders, sales operations specialists, global experts, and select capability providers. Seeks out the latest trends, technology, research and sales practices that are fresh and cutting edge to the sales industry CSE is the starting point for leaders seeking to accelerate sales operational excellence. Helps 'sales' become a legitimate, highly respected profession and for Australian sales organizations to reflect these best practices
